Privacy Policy

Effective Date: July 30, 2026Last Updated: July 30, 2026

1. Introduction

Integrated Building Solution Systems USA LLC ("IBSS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices and rights available to you.

This Policy applies to https://www.ibssusa.com and any other websites, landing pages, forms, or online services that link to this Policy (collectively, the "Site"). It also applies to information we collect offline in connection with our business, such as project inquiries, trade show conversations, and phone or email correspondence.

It does not apply to third party websites, platforms, or services that we do not own or control, even if you reach them through a link on our Site.

By using the Site or submitting information to us, you acknowledge that you have read and understood this Policy.

2. Who We Are

IBSS provides light gauge steel (LGS) panelized building systems and related services to builders, developers, general contractors, architects, and property owners across the United States.

Our contact details:

Company: Integrated Building Solution Systems USA LLC
Mailing address: 309 Richard Jackson Blvd, Suite 210, Panama City Beach, FL 32407
Email: contact@ibssusa.com
Phone: (850) 249-1944

3. Information We Collect

3.1 Information you provide to us

We collect information you choose to give us, including when you complete a contact or quote form, request a feasibility review, upload a plan set, subscribe to updates, apply for a job, or communicate with our team. This may include:

Name, job title, and company or organization name
Email address, telephone number, and mailing address
Project details, including location, unit count, timeline, budget range, and intended use
Documents and files you upload, such as plan sets, drawings, specifications, or site information
Employment application materials, including resumes, work history, and references
Payment and billing information, where applicable (processed by our payment processor, not stored by us)
Any other information you voluntarily include in a message, form field, or attachment

3.2 Information collected automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:

IP address and general location derived from it (typically city or region level)
Browser type and version, operating system, and device type
Referring and exit pages, and the URLs you visit on our Site
Pages viewed, time spent on pages, clicks, scroll depth, and form interactions
Date and time stamps and other diagnostic data

3.3 Information from third parties

We may receive information about you from:

Advertising and analytics providers
Marketing platforms and customer relationship management (CRM) systems
Business partners, referral sources, and lead generation providers
Publicly available sources, including business directories and public records
Social media platforms, when you interact with our content or pages

3.4 Sensitive information

We do not seek to collect sensitive personal information (such as government identification numbers, health information, biometric data, or precise geolocation) through the Site. Please do not submit such information through our forms.

4. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, web beacons, session recording tools, and similar technologies to operate the Site, remember your preferences, measure performance, and support marketing.

We use the following general categories:

Strictly necessary: required for the Site to function, including security, load balancing, and form submission.
Performance and analytics: help us understand how visitors find and use the Site so we can improve it.
Functional: remember choices you make, such as region or form progress.
Advertising and targeting: used to deliver and measure advertising, including retargeting on third party platforms.

You can control cookies through your browser settings and, where offered, through the cookie preference tool on our Site. Blocking certain cookies may limit Site functionality.

Global Privacy Control (GPC): Where required by law, we treat a GPC browser signal as a valid request to opt out of the sale or sharing of personal information for the browser that transmits it.

Do Not Track: Because there is no common industry standard for responding to Do Not Track browser signals, our Site does not currently respond to them.

5. How We Use Your Information

We use personal information for the following purposes:

To respond to inquiries, quote requests, and feasibility review submissions
To provide, deliver, and support our products and services
To prepare estimates, proposals, drawings, schedules, and contracts
To communicate with you about projects, orders, deliveries, and service updates
To send marketing communications, newsletters, and event invitations where permitted
To operate, maintain, secure, troubleshoot, and improve the Site
To analyze usage patterns and measure the effectiveness of our marketing
To evaluate employment applications and manage recruiting
To detect, investigate, and prevent fraud, abuse, or unauthorized activity
To comply with legal obligations and to establish, exercise, or defend legal claims
For any other purpose disclosed to you at the time of collection or with your consent

Legal bases (for individuals in the EEA, UK, or Switzerland)

Where the General Data Protection Regulation or UK GDPR applies, we process personal data on the basis of: performance of a contract, our legitimate interests (including operating and marketing our business), compliance with legal obligations, or your consent, which you may withdraw at any time.

6. How We Share Information

We do not sell your personal information for money. We may disclose personal information as follows:

Service providers and vendors: hosting, website platform, analytics, CRM, email delivery, advertising, cloud storage, e-signature, payment processing, and professional advisors, each engaged under obligations of confidentiality and limited use.
Affiliates and subsidiaries: companies under common ownership or control with IBSS.
Project participants: where necessary to deliver a project, including engineers, fabricators, freight carriers, installers, and licensed design professionals.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, including during due diligence.
Legal and safety: to comply with applicable law, subpoena, court order, or governmental request, to enforce our agreements, or to protect the rights, property, or safety of IBSS, our customers, or others.
With your direction or consent: where you ask or authorize us to share information.

Some jurisdictions define "sale" or "sharing" broadly to include the use of advertising and analytics cookies that transfer identifiers to third parties. Under those definitions, our use of advertising and analytics technologies may be considered a sale or sharing of personal information. See Section 9 for your opt out rights.

7. Marketing, Email, and Text Messages

If you provide your email address or phone number, we may contact you about our products, services, and offerings.

Email: You may unsubscribe at any time using the link in any marketing email or by contacting us at contact@ibssusa.com. We may still send transactional or relationship messages, such as project or order updates.
Text messages (SMS): If you consent to receive text messages, message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for help. Consent to receive marketing texts is not a condition of purchase. Mobile opt in data and consent are not shared with third parties for their own marketing purposes.
Calls: By providing a telephone number, you agree that we may contact you at that number about your inquiry. You may ask to be placed on our internal do not call list at any time.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to maintain project records, satisfy warranty, insurance, tax, accounting, and legal obligations, resolve disputes, and enforce our agreements.

Retention periods vary by record type. As a general matter, project and contract records are retained for the duration of the applicable statute of repose and limitations for construction claims in the relevant state, plus a reasonable buffer. Marketing contact records are retained until you opt out or the record becomes inactive. When information is no longer needed, we delete or de-identify it in accordance with our retention schedule.

9. Your Privacy Rights

9.1 All visitors

Regardless of where you live, you may contact us at contact@ibssusa.com to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of marketing communications. We will respond consistent with applicable law.

9.2 United States state privacy rights

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Kentucky, Rhode Island, and other states with comprehensive privacy laws may have some or all of the following rights, subject to the terms of their state law:

Right to know or access: request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties to whom we disclose it.
Right to delete: request deletion of personal information we collected from you, subject to exceptions.
Right to correct: request correction of inaccurate personal information.
Right to opt out: opt out of the sale or sharing of personal information, targeted advertising, and certain profiling.
Right to limit use of sensitive personal information: where applicable.
Right to data portability: receive a copy in a portable format.
Right to non-discrimination: we will not deny goods or services, charge different prices, or provide a different level of quality because you exercised a privacy right.
Right to appeal: if we decline your request, you may appeal by replying to our response. If your appeal is denied, you may contact your state attorney general.

How to submit a request: email contact@ibssusa.com with the subject line "Privacy Request," or call (850) 249-1944. We will verify your identity before fulfilling a request, typically by confirming information already in our records. An authorized agent may submit a request on your behalf with proof of authorization.

California "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. Send requests to contact@ibssusa.com.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, vendor due diligence, and staff training.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk. If you believe your interaction with us is no longer secure, contact us immediately at contact@ibssusa.com.

11. Children's Privacy

The Site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal information, contact us at contact@ibssusa.com and we will take steps to delete it.

12. Third Party Links and Services

The Site may contain links to third party websites, tools, and platforms, including social media, mapping, scheduling, video, and file transfer services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information to them.

13. Job Applicants

If you apply for a position with IBSS, we collect and process the information in your application to evaluate your candidacy, verify credentials, conduct interviews, and comply with employment and equal opportunity obligations. We retain applicant records for the period required by applicable law. Additional notices may be provided at the time of application.

14. Accessibility

We are committed to making this Policy accessible to all visitors. If you need this Policy in an alternative format, contact us at contact@ibssusa.com or (850) 249-1944.

15. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date above. Material changes will be communicated through a notice on the Site or by other means where required. Your continued use of the Site after the effective date constitutes acceptance of the revised Policy.

16. Contact Us

Questions, requests, or complaints regarding this Policy or our handling of personal information:

Integrated Building Solution Systems USA LLCAttn: Privacy 309 Richard Jackson Blvd, Suite 210Panama City Beach, FL 32407 Email: contact@ibssusa.comPhone: (850) 249-1944